Tmart.com REVIEW: WORTHY ONLINE SELLER
Tmart.com is among the online wholesale websites that sells products that are very cheap and useful. The website offers worldwide free shipping on selected items and does cater to the world. They sell mostly electronics, school and office supplies, accessories, home and garden tools and others.
Product Quality: Tmart.com products come from manufacturers from China. Products sounded good through the product reviews from customers but here’s where there might be a catch: Product reviews may not be true or only chosen. Tmart.com has to review product reviews made by customers and there’s a danger with Tmart.com assessing the reviews. Tmart.com may be only picking the reviews that would say positive about them and might not allow the negative feedbacks to be published. Product reviews must contain honest reviews but it is possible that Tmart.com is not showing all of them.
Payment: Payment can be done through PayPal and major credit cards. The problem area here is that Tmart.com only accepts Discover, MasterCard, American Express and Visa. Those with debit cards will have to do with PayPal. Compared to top China wholesalers, Tmart.com does not accept Wire Transfer.
Shipping: Tmart.com offers worldwide free shipping. Customers can also choose express shipment via popular and trusted international couriers. Shipping costs may then vary but many customers find it worth it to have their purchases delivered via express.
Return Policy: Customers can hold on to their purchases up to 180 days after shipment if their purchased items were found defective. Policies differ depending on how many days the items become defective. Customers are then advised to report a return and refund notification as early as they found the defects. Defects after 180 days will not be replaced but repaired at low fees. Customer will have to be patient on this one since if the products are found unrepairable, customers will be receiving the unrepaired product “not a replacement” later. Customers will also need to pay for the shipping fee and repair cost.
Customer Benefits: Tmart.com has some nice ways to make customers commit to buying from them. There’s the Lowest Price Guarantee, a program which allows customers to buy the product they ordered at the lowest price. If the customer finds the same product from another website and that product has a lower price than in Tmart, Tmart.com will refund the difference, making their price equal to that of the other website. But customers must observe certain conditions first before they avail of this program. Then there’s the Free Gifts. Customers are allowed to pick an item from the Free Gifts whenever they make purchases specified in the given ranges. Gifts are mostly accessories, but they are worth it.
And there’s also the Tmart.com Points. Customers earn Tmart.com points when they update their account information or buy items from Tmart.com. These points when accumulated becomes a reduction to future purchases. But there are limitations, of course. You have to have at least purchased a $10 worth from Tmart.com to get 10 points. When using the points, you can only use 100 maximum, which can be devastating especially if you have a high purchase. But like other online wholesale shops, Tmart.com may have its own limit, too.
Overall: Tmart.com has normal processes very alike to its similar websites. There is some doubts concerning about the reviews of customers since most of them are mysteriously excellent. However, if we proceed to third-party websites which reviews online wholesalers, many customers complain about their orders.
Tmart.com should prove that they have been diligent with choosing their suppliers. They may claim that they have to but customers have to be assured that they will be getting whatever is worth their payment. As to the payment, the options sound limited and it is as if they can only receive payment via the said credit card types. Maybe sometime in the future, Tmart.com can include other options such as Wire or Bank Transfer and Debit cards. The idea of rebates through Tmart.com points sounds good. For that, Tmart.com should push more market to their website. Better advertisement and good affiliate programs are recommended.
Waiting for the arrival of products
I bought a few items last week from Tmart’s website and then just came across this website about them! I’m a little concerned, though I just got straight through to their online chat thing instantly and they answered my question: How long will my order take to arrive? Answer: 3-4 weeks, please understand.I am now waiting for item arrival, customer service is good, I hope I bought the item is also good